Frequently Asked Questions
Everything you need to know about your Marta Fontanals experience
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days for domestic orders, while international delivery can take 7-14 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for personalized advice.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At Marta Fontanals, we are committed to ethical fashion. We prioritize high-quality, durable materials sourced from suppliers who adhere to strict environmental and fair-labor standards.
Can I track my shipment?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.